Classic Conflict Management (2 days)

 

When people work together in companies, there is naturally potential for conflict and friction: in everyday project work, in communication with cooperation partners and customers, colleagues, superiors and employees. A recent conflict cost study found that 15% of employees' working time and 30 to 50% of managers' time is invested in conflict resolution and its consequences. Intercultural cooperation requires even more empathy and sensitivity in dealing with the discussion and work partners in conflict situations.

 

In this conflict training you get to know your conflict style and receive valuable tips on how to develop even more successful conflict solutions embedded in a Western European environment in the future. You will learn to regard conflicts as an opportunity and how to diagnose your professional conflicts in a targeted way. You will learn how to reconcile your own interests and those of your conflict partners in order to achieve sustainable WIN-WIN solutions.

In the center we clarify the following questions:

  • What are the psychological aspects of conflicts?

  • How do escalation and de-escalation work?

  • What does my personal conflict style look like?

  • What contribution do my own patterns of thinking and perception make?

  • How do I deal with emotions in conflict - with myself and my counterpart?

  • How can I prevent conflicts?

  • How can I negotiate in conflicts in an interest-friendly way? - The Harvard Model

  • How do I conduct a conflict resolution discussion?

  • Which intercultural aspects within the Western European working environment are of interest in this context and how should they be considered?

Self- and Time-Management (2 days)

 

In this self- and time management training you will get to know the strengths and optimization possibilities regarding your own self-management in the Western European context. You will critically examine your time management, develop new strategies for successful working techniques and receive helpful time management tools. You will be made aware of the cultural differences in self and time management and learn how to deal with them empathetically and efficiently.

The focus is on these issues and questions:

  • Analysis of one's own working style: capturing personal time thieves

  • Prioritize and drop ballast: The Eisenhower principle rediscovered

  •  Setting and achieving personal goals

  • My inner drivers and settings

  • My personal energy balance

  •  Efficient daily and weekly planning

  • Self-management principles and self-motivation

  • Positive stress management

  • Successful use of electronic tools in time management

  • Information and communication - rational handling of email & Co

  • Which intercultural aspects within a Western European working environment are of interest in this context and how should they be taken into account?​

Specific Training for Business Women (2 days)

„If we don't open up and value the talent pool of women, we will have massive problems. Not only experts will be missing, but also managers”. Thomas Sattelberger, MdB, former Deutsche Telekom Board Member for Human Resources.

 

As project managers, consultants or managers, women are active in business cultures that are strongly influenced by men. They are highly trained, assume responsibility and do an outstanding job. Nevertheless, successfully asserting oneself as a woman in male domains requires highly developed intercultural and communicative skills and a good deal of reflection: In training, participants reflect on the specifics of their role, deal with the strengths and weaknesses of their own communication patterns and try out new ways of behaving in order to effectively contribute and represent their ideas and expertise as presenters, moderators and participants of meetings and workshops. In this way, they can make even better use of their personal potential for success.

The focus is on this content:

  • Typically male - typically female: fiction or reality?

  • Women in male domains - facts and own experiences

  • Own role models and role expectations for men and women, in an intercultural, Western European context

  • Frequently observed strengths and weaknesses of female communication behavior in the workplace

  • Women and Authority: Fulfilling their Leadership Role

  • Performing convincingly as moderator and presenter

  • Convincing on all channels: body language and use of voice

  • Negotiating for women

  • Quick-wittedness - countering male dominance in intercultural business with standing

  • Networking: as a woman in male-dominated environments, successful working relationships can be safely shaped

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